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| First Impressions |
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Is the staff pleasant,
friendly, and helpful? |
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Do the people who live there
seem comfortable and happy? |
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Is the building clean and odor
free? |
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Is there a place for private
conversation? |
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Is there an outside patio or
garden area? |
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Is there a private area for
visiting with family and friends? |
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Is my loved one's language
spoken at the facility? If not, how will they communicate with
my loved one? |
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Is my language spoken at the
facility? If not, how will the staff communicate with me?
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Is the facility in a good
location (close enough for friends and family to visit)? Is
there a bus stop and stores nearby? |
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Is there parking for visitors? |
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Are family and friends
encouraged to visit? |
|
General Policies |
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Can my loved one bring his/her
own belongings, pictures to hang, keepsakes, etc.? |
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Will my loved one be sharing a
room? Is there an extra charge for a private room? |
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Can my loved one have his/her
own telephone and/or television? |
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What are the rules about
visiting? Hours? Children? Pets? |
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What are the rules about
leaving the care facility for a short period of time?
(vacation, home visits, hospitalization, holidays) |
| Resident Bedrooms |
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Is the room cheerful, clean,
and well-decorated? |
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Is there a window to look out
of ? What is the view? |
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Are the bed and chair
comfortable? |
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Is there enough space to move a
wheelchair around, if needed? |
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How much storage and closet
space is available? |
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Is there a locked cupboard or
drawer? |
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Is there adequate lighting? |
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Is there a call system? |
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Can my loved one's personal
physician care for me after he/she is living in the facility? |
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How many staff are on duty at
night? |
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What is the staff/resident
ratio during the day and evening? |
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Is the care facility connected
with a pharmacy for medications? |
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What are the rules about
showers and baths? |
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Does a foot doctor visit the
facility on a regular schedule? What is the schedule? |
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Are items familiar to the
resident's past part of his or her room? |
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Does the facility have a Social
Worker that can help my loved one or me if needed? |
| Personal Services |
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What clothing can be sent to
the laundry? |
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How often does the housekeeping
staff clean the bedroom? |
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Is the staff available to take
my loved one to medical appointments? |
| Food Service |
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How is the food prepared? |
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Is the dining room clean and
pleasant? |
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What are the dining times? Can
my loved one's breakfast hour be changed? |
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Are there snacks between meals? |
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May guests be invited to stay
for a meal? |
| Activities and
Programs |
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Can my loved one pursue his/her
own hobbies in the care facility? |
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Are there church services held
in the care facility? Will a minister or rabbi visit if
desired? |
| The Physical
Environment |
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Is there enough room for
residents to walk and move about freely? |
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Is there a safe and secure
outside area? |
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Are the residents' bedrooms
private? |
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Are there separate areas for
dining and activities? Do these areas look as "normal" as they
would in a home. |
| The Approach to
Care |
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Are care routines flexible? Is
the staff willing and able to adjust their timing of care to
fit the needs of the resident? |
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Does the staff use a resident
care program that provides them with specific information
about each resident's routine, background, preferences, etc.? |
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Is the client's family
considered a key part of the care process? Are they welcomed
and in encouraged to be involved in care decisions? Are they
kept informed? |